The Kenya Ports Authority (KPA) emerged as a standout at the 10th Africa Public Service Day (APSD) celebrations, held at the African Union headquarters in Addis Ababa. Kenya’s delegation showcased groundbreaking innovations in public service delivery, cementing the country’s position as a continental leader.
The event, themed “Enhancing the Agility and Resilience of Public Institutions to Achieve Equitable Governance and Rapidly Address Historical Service Delivery Gaps,” highlighted Kenya’s strides in digital transformation. Principal Secretary for Public Service and Human Capital Development, Dr. Jane Imbunya, praised Kenya’s leadership in re-engineering public services through technology.
“Kenya has transformed public service delivery by adopting modern technologies and Artificial Intelligence, improving efficiency and value for citizens,” Dr. Imbunya said during the closing ceremony.
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A key highlight was KPA’s presentation of its digital KargoPay payment system, which has streamlined cargo clearance and boosted operational efficiency at Kenya’s ports. The innovation drew widespread acclaim, positioning KPA as a frontrunner for awards at the gala dinner scheduled for tonight.
Kenya’s delegation, brimming with optimism, emphasized the country’s commitment to service excellence across Africa. By leveraging digital tools to address historical service gaps, Kenya is setting a benchmark for equitable governance and rapid progress in public institutions.
The APSD celebrations underscored Kenya’s role in driving regional innovation, with KPA’s contributions signaling a bold step toward a tech-driven future for public service delivery.
