The Electricity Company of Ghana Limited (ECG) has announced that applications such as “New Service”, “Separate Meter”, and “Additional Load” will be moved and can only be done online through the ECG Mobile App on February 1, 2024.
This paperless system will require prospective customers applying for service to use the ECG Mobile App and follow the prompts therein, including uploading of all required documents for the processing of service request.
In a notice released on January 27, 2024, the Cimpany noted that this digital tranformatie initiative forms part of providing customers with more efficient service.
“Customers should note that all responses regarding their applications will be communicated to them through their contact telephone numbers provided. Customers are therefore advised to provide accurate information when applying for the service.”, the company stated.