The Ghana Revenue Authority (GRA) has set an ambitious target of collecting GH¢146 billion in revenue for the year 2024, representing a significant 37.73% increase from the GH¢106 billion collected in the previous year.
Commissioner General of GRA, Rev. Amishaddai Owusu-Amoah, outlined the strategy during the Tax Customer Experience Conference held in Accra. To achieve this goal, the GRA plans to implement international best practices, focusing on customer-centered services and leveraging new technologies.
Emphasizing a customer-centric approach, Rev. Dr. Owusu-Amoah stressed the importance of maintaining professionalism when dealing with taxpayers and colleagues, and highlighted the role of technology in simplifying processes to enhance voluntary tax compliance.
The theme of the conference, “Building a Growth-Friendly Tax Environment,” underscored the GRA’s commitment to agility and innovation in the face of technological advancements and evolving customer expectations.
Minister of Finance, Ken Ofori-Atta, reiterated the importance of creating a growth-friendly tax environment for voluntary compliance, economic expansion, and improved service standards.
The GRA has undertaken various initiatives, including process automation, the introduction of the Public Financial Management for Service Delivery (PFM4SD) project, and enhanced tax education, to streamline tax payment processes and improve overall service quality.
