The Electricity Company of Ghana (ECG) has announced a four-week initiative called ‘Fix the Bill, Pay the Bill’ to resolve post-paid meter billing challenges nationwide.
In response to numerous customer complaints about inaccurate billing in recent months, this operation seeks to provide better services and encourage timely payments, especially among postpaid customers.
Laila Abubakari, the External Communications Manager of ECG, explained that the recent implementation of a new billing process had led to issues with estimated bills.
To rectify this, ECG staff will transition into meter readers, visiting customers’ homes and businesses to capture precise meter readings. Customers will then be billed based on these accurate readings, ensuring fair and accurate billing.
This marks the third such operation conducted by ECG this year, as they continue their efforts to improve service and financial sustainability, urging customers to cooperate in this endeavor.