Kenya Power has unveiled a Rapid Results Initiative (RRI) aimed at expediting the installation of meters for new electricity connections across the nation.
During a recent Customer Service Week event held at Stima Plaza, Joseph Siror, the Managing Director and Chief Executive Officer of Kenya Power, announced the initiative’s launch and pledged to clear the pending connections backlog within 90 days.
He noted that previous challenges related to material procurement had hindered the company’s efforts to accommodate new customers, but these issues had been resolved, allowing for the deployment of newly acquired meters.
“In the recent past, we have experienced challenges with the procurement of critical materials which has negatively impacted our drive to onboard new customers. I am happy to note that these challenges have been addressed and we have started receiving meters, which we are deploying to clear pending connections,” Siror stated.
Over the course of the initiative, Kenya Power plans to connect more than 320,000 customers, effectively addressing the current backlog of 236,924 pending connections. Since the RRI’s commencement, the company has already installed 10,759 meters for new connections.
Despite Kenya Power’s ongoing efforts to increase national electricity access, customers have faced extended waiting periods due to prolonged court battles that obstructed the procurement of meters and essential materials.