Monday, June 27, 2022
Africa Public Sector Magazine
Advertisement
  • HOME
  • NEWS
    Ukrainian Zelensky Appeals, says Belarus shouldn’t be dragged into war

    Ukrainian Zelensky Appeals, says Belarus shouldn’t be dragged into war

    Kenya Guber Candidate Says Nairobi County Declared a State of Emergency for Corruption

    Kenya Guber Candidate Says Nairobi County Declared a State of Emergency for Corruption

    IMG promises optimal operation amid Global Gas Survival

    IMG promises optimal operation amid Global Gas Survival

    BREAKING: Chief Justice of Nigeria, Justice Tanko Muhammad Resigns

    BREAKING: Chief Justice of Nigeria, Justice Tanko Muhammad Resigns

    South Africa Labor Minister on Government transformation Plans on Employment Equity

    South Africa Labor Minister on Government transformation Plans on Employment Equity

    Africa Leads Ground-Breaking Commitments to End Malaria and Neglected Tropical Diseases By 2030

    Africa Leads Ground-Breaking Commitments to End Malaria and Neglected Tropical Diseases By 2030

    Ghana: No Outbreak of Ebola in Ghana – D-G, GHS

    Ghana: No Outbreak of Ebola in Ghana – D-G, GHS

    Trending Tags

    • FEATURES
      Nigeria to end N500bn annual medical tourism — says FG

      Nigeria to end N500bn annual medical tourism — says FG

      High tariffs not sole solution to problems of utility companies – ACEP

      High tariffs not sole solution to problems of utility companies – ACEP

      NITDA partner with Meta On Social Media Education to curb Fake News

      NITDA partner with Meta On Social Media Education to curb Fake News

      Cabo Verde Launches Bank-funded Capital Markets Project

      Cabo Verde Launches Bank-funded Capital Markets Project

      Buhari Approves Creation Of New Bureau, Appoints Olatunji As CEO

      Buhari Approves Creation Of New Bureau, Appoints Olatunji As CEO

      FEC Okays $329m for Railway Consultancy Supervision Services Nationwide

      FEC Okays $329m for Railway Consultancy Supervision Services Nationwide

      Nigeria woos foreign investors to ICT sector for digital economy boost

      Nigeria woos foreign investors to ICT sector for digital economy boost

      Petroleum Ministry Sets Priorities on Completion of Ongoing Projects

      Petroleum Ministry Sets Priorities on Completion of Ongoing Projects

      Trending Tags

      • DIGITAL ECONOMY
        Ramaphosa Speaks on why a R22 million 100-metre tall flag is important for South Africans

        Ramaphosa Speaks on why a R22 million 100-metre tall flag is important for South Africans

        INEC Denies Extending Voter Registration, Insists on June 30 Deadline

        INEC Denies Extending Voter Registration, Insists on June 30 Deadline

        Zambia’s Minister of Commerce, Trade and Industry Becomes Africa Public Sector Minister of the Week

        Zambia’s Minister of Commerce, Trade and Industry Becomes Africa Public Sector Minister of the Week

        Public, political consensus critical to constitutional reform — NCCE

        Public, political consensus critical to constitutional reform — NCCE

        National Cathedral project will pay off – Ofori-Atta

        National Cathedral project will pay off – Ofori-Atta

        Green Ghana project: 20 million seedlings distribution target exceeded

        Green Ghana project: 20 million seedlings distribution target exceeded

        Kiambu County, KCB Launch Ksh1.3B Revolving Fund For MSMEs

        Kiambu County, KCB Launch Ksh1.3B Revolving Fund For MSMEs

        AfCFTA: Economy to expand by additional 0.5% annually for 10 years – World Bank

        AfCFTA: Economy to expand by additional 0.5% annually for 10 years – World Bank

        Nigeria: FG Intensifies Efforts to Remove Nigerian Exports from EU’s Restriction List

        Nigeria: FG Intensifies Efforts to Remove Nigerian Exports from EU’s Restriction List

        Trending Tags

        • INTERVIEW
          Cedi expected to end 2020 with less than 5% depreciation to dollar Says Expert

          Cedi expected to end 2020 with less than 5% depreciation to dollar Says Expert

          “Citizen Gate is Designed to bring the government closer to the people”- Mr. Toba Otusanya, DG, Lagos State Office of Transformation, Creativity & Innovation

          “Citizen Gate is Designed to bring the government closer to the people”- Mr. Toba Otusanya, DG, Lagos State Office of Transformation, Creativity & Innovation

          I cherish and treasure my reputation for probity and accountability,– Dr. Babatunde Ajibade, SAN

          I cherish and treasure my reputation for probity and accountability,– Dr. Babatunde Ajibade, SAN

          Why Nigeria Needs Aircraft Leasing Companies- Captain Abdulsalami Mohammed

          Why Nigeria Needs Aircraft Leasing Companies- Captain Abdulsalami Mohammed

          Interview with Jennifer Blanke, Vice President Agriculture, Human and Social Development at the African Development Bank Group, Ahead of the 2019 Gender Summit

          Interview with Jennifer Blanke, Vice President Agriculture, Human and Social Development at the African Development Bank Group, Ahead of the 2019 Gender Summit

          Now is the Time to Partake in Nigeria’s Next Level Roadmap – Damilola Ogunbiyi

          Now is the Time to Partake in Nigeria’s Next Level Roadmap – Damilola Ogunbiyi

          Why MDAs resisted TSA –Idris, AGF

          Why MDAs resisted TSA –Idris, AGF

          We’re targeting $500m for special economic zones – Enelamah, Minister of Industry, Trade and Investment

          We’re targeting $500m for special economic zones – Enelamah, Minister of Industry, Trade and Investment

          Trending Tags

          • EVENT
            InstinctWave Announces 1st Nigeria Top 50 CFO Awards

            InstinctWave Announces 1st Nigeria Top 50 CFO Awards

            Kwara Blue-eyed Mother Receives Succor from Toyin Saraki’s Wellbeing Foundation

            Kwara Blue-eyed Mother Receives Succor from Toyin Saraki’s Wellbeing Foundation

            FG receives medical supplies from EU, UN as a support to fight COVID-19

            FG receives medical supplies from EU, UN as a support to fight COVID-19

            Sanwo-Olu Celebrates Lagos Notable  Women

            Sanwo-Olu Celebrates Lagos Notable Women

            AMCON Attributes Frequent Failure of Airlines to High Taxes, Charges

            AMCON Attributes Frequent Failure of Airlines to High Taxes, Charges

            Qatar participates in International Partners Meeting to follow up Political Situation in Sudan

            Qatar participates in International Partners Meeting to follow up Political Situation in Sudan

            Celebration of the French National Day in Accra – 2019

            Celebration of the French National Day in Accra – 2019

            Duke Of Sussex Honors African Innovators at Commonwealth 70th Anniversary

            Duke Of Sussex Honors African Innovators at Commonwealth 70th Anniversary

            Vice President Bawumia to Receive Digital Leader of the Year Award at 9th GITTA 2019

            Vice President Bawumia to Receive Digital Leader of the Year Award at 9th GITTA 2019

            Trending Tags

            • PHOTO NEWS
              Buhari Finally Unveils Nigeria at 60 Logo at FEC Meeting

              Buhari Finally Unveils Nigeria at 60 Logo at FEC Meeting

              ATCON in Partnership with INSTINCTWAVE announce fourth Nigeria Tech Innovation & Telecom Awards (NTITA)

              ATCON in Partnership with INSTINCTWAVE announce fourth Nigeria Tech Innovation & Telecom Awards (NTITA)

              Pictures: Lagos State Attorney General/Commissioner For Justice, Mr Adeniji Kazeem Briefs Media At The On-Going Y2018 Ministerial Briefing

              Pictures: Lagos State Attorney General/Commissioner For Justice, Mr Adeniji Kazeem Briefs Media At The On-Going Y2018 Ministerial Briefing

              Trending Tags

              • LISTS
                • All
                • PSCEOW
                • PSMOW
                The National Pension Commission, Director General, Aishat Dahir Umar Emerges APS “CEO OF THE WEEK”

                The National Pension Commission, Director General, Aishat Dahir Umar Emerges APS “CEO OF THE WEEK”

                Driver and Vehicle Licensing Authority (DVLA), Mr. Kwasi Agyeman Busia, Emerges APS “CEO OF THE WEEK”

                Driver and Vehicle Licensing Authority (DVLA), Mr. Kwasi Agyeman Busia, Emerges APS “CEO OF THE WEEK”

                LIRS Executive Chairman, Mr Ayodele Subair Emerges APS “CEO OF THE WEEK”

                LIRS Executive Chairman, Mr Ayodele Subair Emerges APS “CEO OF THE WEEK”

                Ghana Association of Banks Optimistic, Says lending rates will come down

                Ghana’s Minister for Communications and Digitalization Named APS Minister of the Week

                Johannesburg Stock Exchange Group CEO, Dr Leila Fourie Emerges APS “CEO Of The Week”

                Johannesburg Stock Exchange Group CEO, Dr Leila Fourie Emerges APS “CEO Of The Week”

                Rwanda’s Minister of Public Service and Labour Rwanyindo Kayirangwa Fanfan named APS Minister of the Week

                Rwanda’s Minister of Public Service and Labour Rwanyindo Kayirangwa Fanfan named APS Minister of the Week

                NOMINATION FOR CEO OF THE WEEK

                CEO OF THE WEEK

                The Kenya’s Minister of Education Becomes Africa Public Sector Minister of the Week

                The Kenya’s Minister of Education Becomes Africa Public Sector Minister of the Week

                Prof. Isa Ibrahim Pantami is Africa Public Sector Minister of the Week

                Trending Tags

                • APS WOMEN
                  Vaccine nationalism’ will hurt all countries: New WTO chief Says

                  Vaccine nationalism’ will hurt all countries: New WTO chief Says

                  40,000 Young Women and Men in Nigeria to be equipped through EDC Partnership with the Mastercard Foundation

                  40,000 Young Women and Men in Nigeria to be equipped through EDC Partnership with the Mastercard Foundation

                  Free Wifi for second-cycle institutions begins in October in Ghana Says Ursula Owusu

                  Free Wifi for second-cycle institutions begins in October in Ghana Says Ursula Owusu

                  Africa Society Names Patricia Baine As Both CEO and President

                  Africa Society Names Patricia Baine As Both CEO and President

                  Service Charter is created to ensure Excellence Service Delivery, says Princess Adenike Adedoyin-Ajayi

                  Service Charter is created to ensure Excellence Service Delivery, says Princess Adenike Adedoyin-Ajayi

                  AMCON Attributes Frequent Failure of Airlines to High Taxes, Charges

                  AMCON Attributes Frequent Failure of Airlines to High Taxes, Charges

                  Interview with Jennifer Blanke, Vice President Agriculture, Human and Social Development at the African Development Bank Group, Ahead of the 2019 Gender Summit

                  Interview with Jennifer Blanke, Vice President Agriculture, Human and Social Development at the African Development Bank Group, Ahead of the 2019 Gender Summit

                  Infrastructure is Adequately Suited for Pension Funds- AISHA DAHIR-UMAR, PENCOM Ag. DIRECTOR GENERAL

                  Infrastructure is Adequately Suited for Pension Funds- AISHA DAHIR-UMAR, PENCOM Ag. DIRECTOR GENERAL

                  Now is the Time to Partake in Nigeria’s Next Level Roadmap – Damilola Ogunbiyi

                  Now is the Time to Partake in Nigeria’s Next Level Roadmap – Damilola Ogunbiyi

                  Trending Tags

                  • DOWNLOAD MAGAZINE
                  No Result
                  View All Result
                  • HOME
                  • NEWS
                    Ukrainian Zelensky Appeals, says Belarus shouldn’t be dragged into war

                    Ukrainian Zelensky Appeals, says Belarus shouldn’t be dragged into war

                    Kenya Guber Candidate Says Nairobi County Declared a State of Emergency for Corruption

                    Kenya Guber Candidate Says Nairobi County Declared a State of Emergency for Corruption

                    IMG promises optimal operation amid Global Gas Survival

                    IMG promises optimal operation amid Global Gas Survival

                    BREAKING: Chief Justice of Nigeria, Justice Tanko Muhammad Resigns

                    BREAKING: Chief Justice of Nigeria, Justice Tanko Muhammad Resigns

                    South Africa Labor Minister on Government transformation Plans on Employment Equity

                    South Africa Labor Minister on Government transformation Plans on Employment Equity

                    Africa Leads Ground-Breaking Commitments to End Malaria and Neglected Tropical Diseases By 2030

                    Africa Leads Ground-Breaking Commitments to End Malaria and Neglected Tropical Diseases By 2030

                    Ghana: No Outbreak of Ebola in Ghana – D-G, GHS

                    Ghana: No Outbreak of Ebola in Ghana – D-G, GHS

                    Trending Tags

                    • FEATURES
                      Nigeria to end N500bn annual medical tourism — says FG

                      Nigeria to end N500bn annual medical tourism — says FG

                      High tariffs not sole solution to problems of utility companies – ACEP

                      High tariffs not sole solution to problems of utility companies – ACEP

                      NITDA partner with Meta On Social Media Education to curb Fake News

                      NITDA partner with Meta On Social Media Education to curb Fake News

                      Cabo Verde Launches Bank-funded Capital Markets Project

                      Cabo Verde Launches Bank-funded Capital Markets Project

                      Buhari Approves Creation Of New Bureau, Appoints Olatunji As CEO

                      Buhari Approves Creation Of New Bureau, Appoints Olatunji As CEO

                      FEC Okays $329m for Railway Consultancy Supervision Services Nationwide

                      FEC Okays $329m for Railway Consultancy Supervision Services Nationwide

                      Nigeria woos foreign investors to ICT sector for digital economy boost

                      Nigeria woos foreign investors to ICT sector for digital economy boost

                      Petroleum Ministry Sets Priorities on Completion of Ongoing Projects

                      Petroleum Ministry Sets Priorities on Completion of Ongoing Projects

                      Trending Tags

                      • DIGITAL ECONOMY
                        Ramaphosa Speaks on why a R22 million 100-metre tall flag is important for South Africans

                        Ramaphosa Speaks on why a R22 million 100-metre tall flag is important for South Africans

                        INEC Denies Extending Voter Registration, Insists on June 30 Deadline

                        INEC Denies Extending Voter Registration, Insists on June 30 Deadline

                        Zambia’s Minister of Commerce, Trade and Industry Becomes Africa Public Sector Minister of the Week

                        Zambia’s Minister of Commerce, Trade and Industry Becomes Africa Public Sector Minister of the Week

                        Public, political consensus critical to constitutional reform — NCCE

                        Public, political consensus critical to constitutional reform — NCCE

                        National Cathedral project will pay off – Ofori-Atta

                        National Cathedral project will pay off – Ofori-Atta

                        Green Ghana project: 20 million seedlings distribution target exceeded

                        Green Ghana project: 20 million seedlings distribution target exceeded

                        Kiambu County, KCB Launch Ksh1.3B Revolving Fund For MSMEs

                        Kiambu County, KCB Launch Ksh1.3B Revolving Fund For MSMEs

                        AfCFTA: Economy to expand by additional 0.5% annually for 10 years – World Bank

                        AfCFTA: Economy to expand by additional 0.5% annually for 10 years – World Bank

                        Nigeria: FG Intensifies Efforts to Remove Nigerian Exports from EU’s Restriction List

                        Nigeria: FG Intensifies Efforts to Remove Nigerian Exports from EU’s Restriction List

                        Trending Tags

                        • INTERVIEW
                          Cedi expected to end 2020 with less than 5% depreciation to dollar Says Expert

                          Cedi expected to end 2020 with less than 5% depreciation to dollar Says Expert

                          “Citizen Gate is Designed to bring the government closer to the people”- Mr. Toba Otusanya, DG, Lagos State Office of Transformation, Creativity & Innovation

                          “Citizen Gate is Designed to bring the government closer to the people”- Mr. Toba Otusanya, DG, Lagos State Office of Transformation, Creativity & Innovation

                          I cherish and treasure my reputation for probity and accountability,– Dr. Babatunde Ajibade, SAN

                          I cherish and treasure my reputation for probity and accountability,– Dr. Babatunde Ajibade, SAN

                          Why Nigeria Needs Aircraft Leasing Companies- Captain Abdulsalami Mohammed

                          Why Nigeria Needs Aircraft Leasing Companies- Captain Abdulsalami Mohammed

                          Interview with Jennifer Blanke, Vice President Agriculture, Human and Social Development at the African Development Bank Group, Ahead of the 2019 Gender Summit

                          Interview with Jennifer Blanke, Vice President Agriculture, Human and Social Development at the African Development Bank Group, Ahead of the 2019 Gender Summit

                          Now is the Time to Partake in Nigeria’s Next Level Roadmap – Damilola Ogunbiyi

                          Now is the Time to Partake in Nigeria’s Next Level Roadmap – Damilola Ogunbiyi

                          Why MDAs resisted TSA –Idris, AGF

                          Why MDAs resisted TSA –Idris, AGF

                          We’re targeting $500m for special economic zones – Enelamah, Minister of Industry, Trade and Investment

                          We’re targeting $500m for special economic zones – Enelamah, Minister of Industry, Trade and Investment

                          Trending Tags

                          • EVENT
                            InstinctWave Announces 1st Nigeria Top 50 CFO Awards

                            InstinctWave Announces 1st Nigeria Top 50 CFO Awards

                            Kwara Blue-eyed Mother Receives Succor from Toyin Saraki’s Wellbeing Foundation

                            Kwara Blue-eyed Mother Receives Succor from Toyin Saraki’s Wellbeing Foundation

                            FG receives medical supplies from EU, UN as a support to fight COVID-19

                            FG receives medical supplies from EU, UN as a support to fight COVID-19

                            Sanwo-Olu Celebrates Lagos Notable  Women

                            Sanwo-Olu Celebrates Lagos Notable Women

                            AMCON Attributes Frequent Failure of Airlines to High Taxes, Charges

                            AMCON Attributes Frequent Failure of Airlines to High Taxes, Charges

                            Qatar participates in International Partners Meeting to follow up Political Situation in Sudan

                            Qatar participates in International Partners Meeting to follow up Political Situation in Sudan

                            Celebration of the French National Day in Accra – 2019

                            Celebration of the French National Day in Accra – 2019

                            Duke Of Sussex Honors African Innovators at Commonwealth 70th Anniversary

                            Duke Of Sussex Honors African Innovators at Commonwealth 70th Anniversary

                            Vice President Bawumia to Receive Digital Leader of the Year Award at 9th GITTA 2019

                            Vice President Bawumia to Receive Digital Leader of the Year Award at 9th GITTA 2019

                            Trending Tags

                            • PHOTO NEWS
                              Buhari Finally Unveils Nigeria at 60 Logo at FEC Meeting

                              Buhari Finally Unveils Nigeria at 60 Logo at FEC Meeting

                              ATCON in Partnership with INSTINCTWAVE announce fourth Nigeria Tech Innovation & Telecom Awards (NTITA)

                              ATCON in Partnership with INSTINCTWAVE announce fourth Nigeria Tech Innovation & Telecom Awards (NTITA)

                              Pictures: Lagos State Attorney General/Commissioner For Justice, Mr Adeniji Kazeem Briefs Media At The On-Going Y2018 Ministerial Briefing

                              Pictures: Lagos State Attorney General/Commissioner For Justice, Mr Adeniji Kazeem Briefs Media At The On-Going Y2018 Ministerial Briefing

                              Trending Tags

                              • LISTS
                                • All
                                • PSCEOW
                                • PSMOW
                                The National Pension Commission, Director General, Aishat Dahir Umar Emerges APS “CEO OF THE WEEK”

                                The National Pension Commission, Director General, Aishat Dahir Umar Emerges APS “CEO OF THE WEEK”

                                Driver and Vehicle Licensing Authority (DVLA), Mr. Kwasi Agyeman Busia, Emerges APS “CEO OF THE WEEK”

                                Driver and Vehicle Licensing Authority (DVLA), Mr. Kwasi Agyeman Busia, Emerges APS “CEO OF THE WEEK”

                                LIRS Executive Chairman, Mr Ayodele Subair Emerges APS “CEO OF THE WEEK”

                                LIRS Executive Chairman, Mr Ayodele Subair Emerges APS “CEO OF THE WEEK”

                                Ghana Association of Banks Optimistic, Says lending rates will come down

                                Ghana’s Minister for Communications and Digitalization Named APS Minister of the Week

                                Johannesburg Stock Exchange Group CEO, Dr Leila Fourie Emerges APS “CEO Of The Week”

                                Johannesburg Stock Exchange Group CEO, Dr Leila Fourie Emerges APS “CEO Of The Week”

                                Rwanda’s Minister of Public Service and Labour Rwanyindo Kayirangwa Fanfan named APS Minister of the Week

                                Rwanda’s Minister of Public Service and Labour Rwanyindo Kayirangwa Fanfan named APS Minister of the Week

                                NOMINATION FOR CEO OF THE WEEK

                                CEO OF THE WEEK

                                The Kenya’s Minister of Education Becomes Africa Public Sector Minister of the Week

                                The Kenya’s Minister of Education Becomes Africa Public Sector Minister of the Week

                                Prof. Isa Ibrahim Pantami is Africa Public Sector Minister of the Week

                                Trending Tags

                                • APS WOMEN
                                  Vaccine nationalism’ will hurt all countries: New WTO chief Says

                                  Vaccine nationalism’ will hurt all countries: New WTO chief Says

                                  40,000 Young Women and Men in Nigeria to be equipped through EDC Partnership with the Mastercard Foundation

                                  40,000 Young Women and Men in Nigeria to be equipped through EDC Partnership with the Mastercard Foundation

                                  Free Wifi for second-cycle institutions begins in October in Ghana Says Ursula Owusu

                                  Free Wifi for second-cycle institutions begins in October in Ghana Says Ursula Owusu

                                  Africa Society Names Patricia Baine As Both CEO and President

                                  Africa Society Names Patricia Baine As Both CEO and President

                                  Service Charter is created to ensure Excellence Service Delivery, says Princess Adenike Adedoyin-Ajayi

                                  Service Charter is created to ensure Excellence Service Delivery, says Princess Adenike Adedoyin-Ajayi

                                  AMCON Attributes Frequent Failure of Airlines to High Taxes, Charges

                                  AMCON Attributes Frequent Failure of Airlines to High Taxes, Charges

                                  Interview with Jennifer Blanke, Vice President Agriculture, Human and Social Development at the African Development Bank Group, Ahead of the 2019 Gender Summit

                                  Interview with Jennifer Blanke, Vice President Agriculture, Human and Social Development at the African Development Bank Group, Ahead of the 2019 Gender Summit

                                  Infrastructure is Adequately Suited for Pension Funds- AISHA DAHIR-UMAR, PENCOM Ag. DIRECTOR GENERAL

                                  Infrastructure is Adequately Suited for Pension Funds- AISHA DAHIR-UMAR, PENCOM Ag. DIRECTOR GENERAL

                                  Now is the Time to Partake in Nigeria’s Next Level Roadmap – Damilola Ogunbiyi

                                  Now is the Time to Partake in Nigeria’s Next Level Roadmap – Damilola Ogunbiyi

                                  Trending Tags

                                  • DOWNLOAD MAGAZINE
                                  No Result
                                  View All Result
                                  Africa Public Sector Magazine
                                  No Result
                                  View All Result
                                  Home APS TOP WOMEN

                                  Service Charter is created to ensure Excellence Service Delivery, says Princess Adenike Adedoyin-Ajayi

                                  Africa Public Sector by Africa Public Sector
                                  August 6, 2020
                                  in APS TOP WOMEN, Featured, NEWS, PERSONALITY
                                  0
                                  Service Charter is created to ensure Excellence Service Delivery, says Princess Adenike Adedoyin-Ajayi
                                  Share on FacebookShare on Twitter

                                  Princess Adenike Adedoyin-Ajayi, Head of Department, Branding, OSPES (One Stop Public Service Enquiry) and Service Charter, in this interview speaks about Lagos State Service Charter initiative and its impact.

                                   

                                  Tell us more about Lagos State Service Charter and its Impact?

                                   

                                  The Lagos State Service Charter Initiative was formally inaugurated on the 3rd of July, 2012 with the sole purpose of ensuring excellent Service Delivery particularly within the Public Service itself. We believe that if Public Servants can get it right, the Citizen will be the highest beneficiaries in the end.

                                   

                                  We have put in place Service Level Agreement standards (SLAs) which serves as instruments to measure how Services are rendered, which brings us to the 5 pillars/drivers of Service Charter; Services Delivery, Timeliness, Information, Professionalism and Staff Attitude

                                   

                                  The Impact:

                                   

                                  Impact internally: All the MDAs that have been Chartered are now able to really provide their services in ways that focuses more on meeting the Customers needs, they are becoming more Customer focused and they are gradually also becoming Customer driven. It is not about us, it is not about the work we do, it is about how we deliver that work or Services to the Citizens. The Service Charter initiative has allowed us to be more introspective and mindful of our workflow processes, everybody is now conscious about how long a file needs to stay on their table, of the fact that there is now a measurable standard and compliance monitoring and evaluation of their Deliverables in line with their stipulated Service Level Agreements. The Service Charter monitoring and evaluation compliance team are going to come, see what I am doing and check it against the standards, things are no longer business as usual, it has become business unusual. The initiative has allowed us to be more effective and efficient with the way we deliver our services. Particularly, the effective and efficient way of working to ensure we deliver services to all our Citizens and even to other MDAs – both Internal and External Customers.

                                   

                                  Impact on the Citizens: They now have avenues to lodge complains and give feedbacks, complaints can be escalated through the redress mechanism that’s been put in place. Now they know that someone somewhere will do something about it and that is really a big plus for us in getting the Citizens to develop confidence that the system works. It is still work in progress and we are getting there slowly but surely.

                                   

                                  Tell us about the challenges you have faced, working with the public sector?

                                   

                                  Bureaucracy: Bureaucracy in itself is not a bad thing, it is actually what helps to put levels of structure in place in order to have proper control and order in all the things that we are doing. But when it is not properly applied, that is when it becomes a problem. The bureaucracy then becomes a bottleneck rather than a seamless orderly flow. For me, it is probably one of the major challenge.

                                   

                                  Orientation: Because people always resist change, and it takes a re-orientation of their minds to realize that Service Charter is here to add value and let you know that Customer is king. Yes, the Customers need us Public Servants to get some things done, especially when it comes to providing the basic necessities of everyday general goods and services, like the various services which falls under the health sector, education sector, water, food, shelter and all other related things. The average Public Servant feels they are doing the Citizens a favour and so we have had to change that orientation that actually the reason we are called Public Servants is because we are here to serve the Public, to provide and deliver services to them, and if we can all see and fully understand that, it will go a very long way in delivering our services excellently well. Seeing ourself as Public Servants who are here to serve and not doing our Customers a favour is one of the major mindsets that needs to change amongst Public Servants.

                                   

                                  Talking about citizengate, what are your plans for Resolvers in addressing complaint from Lagosians?

                                   

                                  The initiative came in a bid to improve relationship between the government and the people, whereby Citizens can feel more involved and contribute to what government is doing.

                                   

                                  It is an e-governance platform that will bring governance closer to the people, an extension of Customer Service Delivery, it’s like having governance at your fingertips just like speed dial.

                                   

                                  We have carried out technical & soft skill training to build the capacity of the resolvers (Citizensgate back-end operatives) in all MDAs to competently deal with feedbacks received through the portal, like Complaints, Enquiries, Suggestions, & Commendations, they work jointly with their back-office Staff to resolve and redress all feedbacks sent by Citizens through the Citizensgate portal within the stipulated SLAs and turn-around-times. We have put all necessary infrastructures in place in all MDAs, and also assigned call centre operatives to take direct calls from Citizens who don’t have a smart device, you just tell them whatever your feedback is, and they will write everything you say on the portal. In addition, we have also developed a communication strategy to ensure that there is appropriate Public awareness campaign about the Citizensgate e-governance portal, now that we have trained and built the capacity of our Resolvers & Supervisors, we are all set to take on the influx of anticipated feedbacks from the Citizens. We will also carry out quarterly Compliance Monitoring and Evaluation of all MDAs to ensure smooth and seamless operations to ensure that everything they are doing is in conformity with Service Delivery ethics and standards.

                                   

                                  If you had 3 wishes, what would they be?

                                   

                                  That all workflow processes and services rendered in the Public Sector should be automated and digitized. Secondly, to have more robust Customer user friendly ways of interacting with our Citizens with Professional Customer Service cadre officers attending to them and lastly, to cut down on Bureaucracy and navigate through the system without the bottlenecks synonymous/attached to the Public Sector.

                                   

                                  Describe yourself in 3 words?

                                   

                                  Passionate, dogged, God-fearing.

                                   

                                   

                                  Tags: says Princess Adenike Adedoyin-AjayiService Charter is created to ensure Excellence Service Delivery
                                  Previous Post

                                  Government Statistician Reveal about 85,000 businesses still closed down due to Covid-19

                                  Next Post

                                  Nigeria COVID-19 hits 457 new cases, 927 deaths

                                  Africa Public Sector

                                  Africa Public Sector

                                  Next Post
                                  Nigeria COVID-19 hits 457 new cases, 927 deaths

                                  Nigeria COVID-19 hits 457 new cases, 927 deaths

                                  • Trending
                                  • Comments
                                  • Latest
                                  Peter Obi under pressure to step down says Top Campaign Manager

                                  Peter Obi under pressure to step down says Top Campaign Manager

                                  May 20, 2022
                                  Christine Lagarde Assumes Duty as European Central Bank President

                                  Christine Lagarde Assumes Duty as European Central Bank President

                                  November 1, 2019
                                  LIRS Executive Chairman, Mr Ayodele Subair Emerges APS “CEO OF THE WEEK”

                                  LIRS Executive Chairman, Mr Ayodele Subair Emerges APS “CEO OF THE WEEK”

                                  June 7, 2022
                                  Central Bank of Nigeria (CBN) Commences Removal Of ATM Maintenance Fees And Reducing Bank Charges

                                  Central Bank of Nigeria (CBN) Commences Removal Of ATM Maintenance Fees And Reducing Bank Charges

                                  February 2, 2022
                                  FG Applauds NNPC Foray into Renewable Energy

                                  FG Applauds NNPC Foray into Renewable Energy

                                  0
                                  Nigeria: 10,623 Poor Persons Get FG’s N5, 000 Monthly in Kaduna

                                  Nigeria: 10,623 Poor Persons Get FG’s N5, 000 Monthly in Kaduna

                                  0
                                  BMCE Bank of Africa Launches Its 4th Edition of The African Entrepreneurship Award (AEA) Supporting Innovative Entrepreneurs in Africa

                                  BMCE Bank of Africa Launches Its 4th Edition of The African Entrepreneurship Award (AEA) Supporting Innovative Entrepreneurs in Africa

                                  0
                                  Working Visit of the Chairperson of the African Union Commission in Algeria

                                  Working Visit of the Chairperson of the African Union Commission in Algeria

                                  0
                                  Ukrainian Zelensky Appeals, says Belarus shouldn’t be dragged into war

                                  Ukrainian Zelensky Appeals, says Belarus shouldn’t be dragged into war

                                  June 27, 2022
                                  Kenya Guber Candidate Says Nairobi County Declared a State of Emergency for Corruption

                                  Kenya Guber Candidate Says Nairobi County Declared a State of Emergency for Corruption

                                  June 27, 2022
                                  IMG promises optimal operation amid Global Gas Survival

                                  IMG promises optimal operation amid Global Gas Survival

                                  June 27, 2022
                                  BREAKING: Chief Justice of Nigeria, Justice Tanko Muhammad Resigns

                                  BREAKING: Chief Justice of Nigeria, Justice Tanko Muhammad Resigns

                                  June 27, 2022

                                  Recent News

                                  Ukrainian Zelensky Appeals, says Belarus shouldn’t be dragged into war

                                  Ukrainian Zelensky Appeals, says Belarus shouldn’t be dragged into war

                                  June 27, 2022
                                  Kenya Guber Candidate Says Nairobi County Declared a State of Emergency for Corruption

                                  Kenya Guber Candidate Says Nairobi County Declared a State of Emergency for Corruption

                                  June 27, 2022
                                  IMG promises optimal operation amid Global Gas Survival

                                  IMG promises optimal operation amid Global Gas Survival

                                  June 27, 2022
                                  BREAKING: Chief Justice of Nigeria, Justice Tanko Muhammad Resigns

                                  BREAKING: Chief Justice of Nigeria, Justice Tanko Muhammad Resigns

                                  June 27, 2022
                                  Africa Public Sector Magazine

                                  Africa Public Sector magazine is a bi-monthly publication that delivers cutting edge thought-provoking news, analysis, reports and updates on all aspects of the African government and public agencies through exclusive interview and well research feature that keep the stakeholders inform of various government activities and initiatives.
                                  Contact us: info@publicsectormag.net

                                  Follow Us

                                  Browse by Category

                                  • APS TOP WOMEN
                                  • DIGITAL ECONOMY
                                  • EVENT
                                  • Featured
                                  • Features
                                  • Government ICT
                                  • INTERVIEW
                                  • NEWS
                                  • PERSONALITY
                                  • Photo News
                                  • PS Finance
                                  • PSCEOW
                                  • PSMOW
                                  • PSWEEKLY
                                  • Review
                                  • Uncategorized
                                  • Women in Public Sector

                                  Recent News

                                  Ukrainian Zelensky Appeals, says Belarus shouldn’t be dragged into war

                                  Ukrainian Zelensky Appeals, says Belarus shouldn’t be dragged into war

                                  June 27, 2022
                                  Kenya Guber Candidate Says Nairobi County Declared a State of Emergency for Corruption

                                  Kenya Guber Candidate Says Nairobi County Declared a State of Emergency for Corruption

                                  June 27, 2022

                                  Copyright © Africa PublicSector Mag 2022. All Rights Reserved

                                  No Result
                                  View All Result

                                  Copyright © Africa PublicSector Mag 2022. All Rights Reserved