The Electricity Company of Ghana Limited (ECG) has pledged to resolve billing challenges facing communities impacted by the recent Akosombo Dam Spillage.
Residents in the North, Central, and South Tongu Districts have reported over-billing issues, primarily stemming from non-reading of post-paid meters.
In response, ECG has announced plans for a comprehensive meter audit in affected areas to rectify discrepancies and replace faulty meters at no additional cost to customers.
ECG urged affected residents to cooperate during the audit process, emphasizing the importance of collaboration to enhance service delivery and customer satisfaction.
The state-owned company wrote in an official release on Tuesday, 6th Febuary, 2024,
“ECG is addressing billing challenges in communities affected by the Akosombo Dam Spillage
The Electricity Company of Ghana Limited wishes to inform our cherished customers, especially those affected by the Akosombo Dam Spillage within the North, Central and South Tongu Districts, that their over-billing challenges, which is mainly due to non-reading of their post-paid meters is being addressed.
ECG is undertaking a comprehensive meter audit within the affected communities to reconcile the accounts involved and ensure the replacement of their faulty meters without a fee.
Affected customers are encouraged to cooperate with ECG during the exercise.
Help ECG to serve you better.”
