Public institutions across Kenya are marking Customer Service Week 2025 with vibrant initiatives under the theme “Mission: Possible,” celebrating the dedication of service providers and their impact on citizens’ lives.
The Public Service Commission of Kenya kicked off the week by honoring public servants for their excellence, empathy, and integrity. “Every interaction with a Kenyan citizen is a chance to build trust and transform lives,” the Commission stated, saluting frontline workers and office staff alike for making the mission possible daily.
The National Land Commission (NLC) joined the global celebration, emphasizing citizen-centered service. The NLC launched a week-long Land Clinic in Machakos County, offering a platform for the public to address land-related concerns directly with officers. This initiative, alongside innovations like the Ardhisasa platform and the FAQs on Land Governance Handbook, underscores NLC’s commitment to transparency and efficient service delivery. “We’re transforming land governance, one customer at a time,” the Commission declared.
The Kenya Rural Roads Authority (KeRRA) celebrated its stakeholders’ trust, focusing on safe and reliable rural roads. On day two, KeRRA highlighted its ongoing efforts to foster lasting relationships through improved service, thanking partners for their collaboration in building better infrastructure.
In the South Rift Region, the Kenya National Highways Authority (KeNHA), led by Regional Director Eng. Fredrick Oyugah prioritized road safety. The authority marked pedestrian crossing zones near schools and churches along the Nakuru-Nyahururu (B21) Road and engaged students, teachers, and drivers to promote safer road practices.
Kenya Power energized the week by saluting its staff, from field workers to office teams, for powering homes and businesses. To engage customers, the company launched a trivia contest, offering 20 lucky winners free electricity tokens, asking, “What was the initial name of Kenya Power when it was established in 1922?”
The Kenya Revenue Authority (KRA) in the Western Region celebrated at the Kisumu Service Centre with gestures of appreciation, reinforcing their honor in serving taxpayers. Meanwhile, the Kenya Wildlife Service (KWS) spotlighted a Supply Chain Department team member for ensuring seamless service delivery, exemplifying their commitment to excellence.
