The Public Service Commission (PSC) successfully concluded a four-day sensitization program on its Staff Appraisal System for Secretariat staff, held from August 12 to 15, 2025, at the Kenya School of Government’s Lower Kabete Campus.
The initiative aimed to equip employees with the skills and tools needed to implement effective performance appraisals, aligning individual targets with PSC’s Strategic Plan and its mission to deliver high-quality public services.
The program emphasized the Staff Appraisal System as a cornerstone for decision-making, accountability, and productivity within the public service. Facilitators covered critical topics, including target-setting, effective communication, ICT-based performance tracking, workflow optimization, strategic delegation, and work-life balance. They underscored the importance of consistent appraisals, integrating outcomes into career progression, promotions, and training, and leveraging automation to streamline processes.
Challenges undermining appraisals, such as unclear targets, poor alignment with organizational goals, resistance to change, and weak monitoring, were also addressed. Facilitators advocated for stronger cascading of institutional objectives to departmental, team, and individual levels to ensure cohesive performance management.
The sensitization is part of PSC’s broader human resource management reforms, designed to foster a results-driven culture, boost productivity, and enhance service delivery for Kenyans. By equipping staff with practical tools and addressing systemic challenges, the program reinforces PSC’s commitment to organizational excellence and accountability in public service.
