Kenya Airways has unveiled a new flight communication service designed to provide enhanced real-time customer communication in the event of flight schedule changes.
The innovative solution utilizes multiple channels, including email, SMS, and WhatsApp, to deliver personalized and prompt notifications throughout the customers’ journey.
By leveraging automation and seamless communication, Kenya Airways aims to provide an unparalleled travel experience to its passengers.
The Chief Commercial and Customer Officer of Kenya Airways, Julius Thairu emphasized the airline’s commitment to customer satisfaction, stating, “As a customer-centric business, we strive to deliver the highest levels of service and we are cognizant of the importance of real-time communication to our customers regarding their flight bookings, changes, and itineraries.”
The new system not only informs passengers about flight updates and changes but also provides real-time communication on check-in times, boarding gates, and flight statuses.
Kenya Airways encouraged customers to ensure their contact information is accurate when booking through an agent or by updating it via the airline’s website or at the Check-In counters at the airport.
