The Electricity Company of Ghana (ECG), Volta has installed over 5,000 new smart prepaid meters in homes in Ho and Hohoe Districts in the Volta Region, as part of measures to improve efficiency in the power sector.
The new smart prepaid meters installed has been fitted with a device known as Customer Interface Unit that allowed customers to get real time information in the comfort of their homes on energy used as purchased.
This according to the Regional Communications Officer, Benjamin Antwi, during the public education in Ho added that the new smart prepaid meters includes a user manual, USB cord to change the Customer Interface Unit and a battery to power the interface unit.
These smart prepaid meters are complaint with the new Meter Management System (NMS) of the ECG which integrates all smart meters unto a common platform to enable customers purchase prepaid credit from any part of the country.
“In the event that the meter fails to recharge remotely due to network error, a token is generated for the customer. The customer would then key in the 20 digit token number on the Interface Unit and the smart meter would be recharged,” he stressed.
He further added that the installation forms part of ECG’s plan to provide quality services through convenience and satisfaction for customers in the Volta Region.
“Power supply in the region has improved significantly and introducing these device will further ensure that customers are satisfied with our services,” he added.
The communications officer stated that the smart meters have a function to identify unauthorized connections and cautioned against tampering with them.
